ergeon - Notice history

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

Operational

Ergeon Website - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

Customer App - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

Blog - Operational

73% - uptime
Feb 2026 · 79.66%Mar · 70.00%Apr · 70.00%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

Fence Quoting - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

Quote Approvals - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

DET - Operational

92% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 77.32%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

Quote Requests - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

Field App - Operational

100% - uptime
Feb 2026 · 99.92%Mar · 99.84%Apr · 100.0%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

BR - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

Phone - Operational

70% - uptime
Feb 2026 · 70.00%Mar · 70.00%Apr · 70.00%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

AI Customer Response Agent - Operational

90% - uptime
Feb 2026 · 100.0%Mar · 99.50%Apr · 70.00%

Previous page

Next page

Feb 2026
Mar 2026
Apr 2026

Third Party: Stripe → Stripe API - Operational

Third Party: Amazon Web Services – AWS → AWS lambda-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS s3-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS apigateway-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS sns-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS sqs-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS dynamodb-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS cloudwatch-us-west-2 - Operational

Third Party: Anthropic → Claude API (api.anthropic.com) - Operational

Third Party: Twilio → PROGRAMMABLE MESSAGING → SMS - Operational

Third Party: Twilio → DEVELOPER TOOLS → REST API - Operational

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America - Degraded performance

Third Party: Talkdesk → US (mytalkdesk.com) → Inbound Calls (Talkdesk Voice) - Operational

Third Party: Talkdesk → US (mytalkdesk.com) → Outbound Calls (Talkdesk Voice) - Operational

Third Party: Talkdesk → US (mytalkdesk.com) → Talkdesk API (Talkdesk Platform) - Operational

Third Party: Talkdesk → Carriers Network (carriers-network) → Voice (US) - Operational

Third Party: Pipedrive → Services → REST API v1 - Operational

Third Party: Pipedrive → Application → Web App - Operational

Third Party: Pipedrive → Services → Login - Operational

Third Party: Slack → Slack Messaging - Operational

Third Party: Slack → Slack Apps/Integrations/APIs - Operational

Third Party: Slack → Slack Connections - Operational

Third Party: Slack → Slack Login/SSO - Operational

Third Party: Google Cloud Platform → Google BigQuery - Operational

Third Party: Lob → API - Operational

Third Party: GitHub → Actions - Operational

Third Party: GitHub → Git Operations - Operational

Third Party: GitHub → Pull Requests - Operational

Third Party: Jira → Create and edit - Operational

Third Party: Jira → Search - Operational

Third Party: Jira → Viewing content - Operational

Third Party: CircleCI → Pipelines & Workflows - Operational

Third Party: CircleCI → Docker Jobs - Operational

Third Party: CircleCI → CircleCI API - Operational

Third Party: CircleCI → CircleCI UI - Operational

Third Party: Sentry → US Ingestion → US Error Ingestion - Operational

Third Party: Sentry → Alerting → US Errors Alerting - Operational

Third Party: Sentry → API - Operational

Third Party: Sentry → Dashboard - Operational

Third Party: New Relic → Data Ingest : US → APM Agent : US - Operational

Third Party: New Relic → Alert Notifications : US → APM : US - Operational

Third Party: New Relic → UI : US → APM : US - Operational

Third Party: New Relic → UI : US → Dashboards : US - Operational

Notice history

View current status

Apr 2026

Slack - Degraded Performance
ResolvedMajor outage2 hours
  • Resolved
    UTC
    Resolved
    Slack has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Slack. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Slack. We will provide updates as more information becomes available.
Twilio - Degraded Performance
ResolvedMajor outage722 hours 25 minutes
  • Update
    UTC
    Update
    Manually resolved during APPS-8936 cleanup. Instatus third-party sync was stuck since April 21.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available.
Anthropic - Degraded Performance
ResolvedMajor outage50 minutes
  • Resolved
    UTC
    Resolved
    Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Anthropic. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available.
Anthropic - Partial Outage
ResolvedMajor outage30 minutes
  • Resolved
    UTC
    Resolved
    Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Anthropic. The external service is currently reporting partialoutage. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available.
Public Admin outage
ResolvedMajor outage
  • Resolved
    UTC
    Resolved
    Public Admin outage has recovered and is now operational. Thank you for your patience.
  • Investigating
    UTC
    Investigating
    Public Admin outage is currently experiencing issues. Our monitoring detected this automatically and the team has been notified. We are investigating.

Mar 2026

Anthropic - Degraded Performance
ResolvedMajor outage2 hours 30 minutes
  • Resolved
    UTC
    Resolved
    Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Anthropic. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available.
AI Customer Response Agent Activation Problems
InvestigatingPartial outage
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the AI Customer Response Agent not getting activated, resulting in customers not being followed up on in the channel. This is causing silent failures and making it harder to perform quality assurance as it throws no error, it just doesn't get activated. Our team is investigating the issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause.
Anthropic - Degraded Performance
ResolvedMajor outage55 minutes
  • Resolved
    UTC
    Resolved
    Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Anthropic. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available.
Slack - Degraded Performance
ResolvedMajor outage2 hours 40 minutes
  • Resolved
    UTC
    Resolved
    Slack has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Slack. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Slack. We will provide updates as more information becomes available.
Twilio - Degraded Performance
ResolvedMajor outage132 hours
  • Resolved
    UTC
    Resolved
    Twilio has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available.

Feb 2026

Public Admin outage
ResolvedMajor outage2 minutes
  • Resolved
    UTC
    Resolved
    Public Admin outage has recovered and is now operational. Thank you for your patience.
  • Investigating
    UTC
    Investigating
    Public Admin outage is currently experiencing issues. Our monitoring detected this automatically and the team has been notified. We are investigating.
Anthropic - Degraded Performance
ResolvedMajor outage10 minutes
  • Resolved
    UTC
    Resolved
    Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Anthropic. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available.
Twilio - Degraded Performance
ResolvedMajor outage3 hours 45 minutes
  • Resolved
    UTC
    Resolved
    Twilio has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available.
Anthropic - Partial Outage
ResolvedMajor outage22 hours 25 minutes
  • Resolved
    UTC
    Resolved
    Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Anthropic. The external service is currently reporting partialoutage. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available.
Twilio - Degraded Performance
ResolvedMajor outage2 hours 59 minutes
  • Resolved
    UTC
    Resolved
    Twilio has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available.

Previous

Feb 2026 to Apr 2026

Next