ergeon Status - Incident history

Pipedrive - Degraded Performance

2026-09-22T15:00:58.753+00:00

Type: Incident

Duration: 2 hours and 10 minutes

Sep 22, 15:00:58 GMT+0
Monitoring - We are monitoring an issue with Pipedrive. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Pipedrive. We will provide updates as more information becomes available..

Sep 22, 17:10:58 GMT+0
Resolved - Pipedrive has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

Twilio - Degraded Performance

2026-09-22T15:00:57.673+00:00

Type: Incident

Duration: 2 hours and 10 minutes

Sep 22, 15:00:57 GMT+0
Monitoring - We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available..

Sep 22, 17:10:57 GMT+0
Resolved - Twilio has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

AI Customer Response Agent - Partial Outage

2026-08-21T01:49:08.077+00:00

Type: Incident

Duration: 6 hours and 12 minutes

Aug 21, 06:02:43 GMT+0
Investigating - Our team has identified the issue and is actively working on a resolution. We will provide further updates as we learn more..

Aug 21, 01:49:08 GMT+0
Monitoring - We are investigating an issue with AI Customer Response Agent. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Aug 21, 02:32:36 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Aug 21, 03:02:43 GMT+0
Investigating - Our team has identified the issue and is actively working on a resolution. We will provide further updates as we learn more..

Aug 21, 07:02:41 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more..

Aug 21, 08:00:53 GMT+0
Resolved - AI Customer Response Agent has recovered. The service is now operational. Normal functionality has been restored..

Aug 21, 04:02:42 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more..

Aug 21, 05:02:43 GMT+0
Investigating - Our team has identified the root cause and is actively working on resolving the issue. We will provide updates as we learn more..

AI Customer Response Agent Stuck in Loop

2026-08-21T01:49:03.576+00:00

Type: Incident

Duration: 6 hours and 12 minutes

Affected Components: AI Customer Response Agent

Aug 21, 06:02:41 GMT+0
Investigating - Our team is actively investigating an incident involving an AI customer response agent stuck in a loop. We are working to determine the optimal way to handle the situation and will provide updates as we learn more..

Aug 21, 01:49:03 GMT+0
Investigating - We are currently experiencing issues with the AI Customer Response Agent, which is causing it to get stuck in a loop and not respond to messages. This is affecting multiple sessions and may result in delays in receiving responses. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause..

Aug 21, 07:02:39 GMT+0
Investigating - We are actively investigating an incident involving the AI Customer Response Agent looping behavior and are working on determining the optimal solution. We will continue to provide updates as we make progress..

Aug 21, 08:00:37 GMT+0
Resolved - The issue has been resolved. Services are now working normally..

Aug 21, 03:02:38 GMT+0
Investigating - Our team is actively investigating the AI Customer Response Agent looping issue and closely monitoring the installers. We will provide further updates as we learn more..

Aug 21, 04:02:39 GMT+0
Investigating - Our team is actively investigating the AI customer response agent looping issue and monitoring the installers. We will provide updates as we learn more..

Aug 21, 05:02:41 GMT+0
Investigating - We have identified the issue with the AI Customer Response Agent looping and our team is actively working on resolving it. We will provide updates as soon as we have more information..

AI Customer Response Agent Looping

2026-08-21T01:48:59.686+00:00

Type: Incident

Duration: 6 hours and 12 minutes

Affected Components: AI Customer Response Agent

Aug 21, 06:02:37 GMT+0
Investigating - Our team is actively investigating an incident involving an AI customer response agent stuck in a loop. We are coordinating efforts to address the issue and will provide updates as we learn more..

Aug 21, 01:48:59 GMT+0
Investigating - We are currently experiencing issues with the AI Customer Response Agent, which is causing it to get stuck in a loop and not respond to messages. This is impacting multiple sessions and may result in delayed or no responses to your queries. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause..

Aug 21, 07:02:36 GMT+0
Investigating - Our team is actively investigating an incident involving an AI customer response agent stuck in a loop. We are working to determine the optimal solution and will provide updates as we learn more..

Aug 21, 08:00:41 GMT+0
Resolved - The issue has been resolved. Services are now working normally..

Aug 21, 03:02:36 GMT+0
Investigating - Our team is actively investigating the AI customer response agent looping issue and taking steps to address it. We will provide further updates as we learn more. Thank you for your patience..

Aug 21, 04:02:36 GMT+0
Investigating - Our team is actively investigating the AI customer response agent looping issue and monitoring the installers. We will provide updates as we learn more..

Aug 21, 05:02:37 GMT+0
Investigating - Our team is actively investigating an incident involving the AI Customer Response Agent looping behavior. We are closely monitoring the situation and will provide updates as we learn more. Thank you for your patience..

AI Customer Response Agent - Partial Outage

2026-08-12T15:43:29.886+00:00

Type: Incident

Duration: 22 hours and 37 minutes

Aug 13, 00:02:39 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress..

Aug 12, 16:32:37 GMT+0
Investigating - We have identified the root cause and our team is actively working on resolving the issue. We will provide updates as we learn more..

Aug 12, 18:02:41 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information..

Aug 12, 21:02:41 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 12, 20:02:41 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Aug 12, 23:02:41 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 12, 17:02:41 GMT+0
Investigating - We are actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information..

Aug 12, 15:43:29 GMT+0
Monitoring - We are investigating an issue with AI Customer Response Agent. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Aug 12, 19:02:41 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Aug 12, 22:02:40 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Aug 13, 01:02:40 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information..

Aug 13, 14:02:39 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Aug 13, 14:20:53 GMT+0
Resolved - AI Customer Response Agent has recovered. The service is now operational. Normal functionality has been restored..

Aug 13, 02:02:38 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Aug 13, 09:02:41 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Aug 13, 02:32:42 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information..

Aug 13, 03:32:39 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 13, 10:02:41 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress..

Aug 13, 04:32:40 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide further updates as soon as possible. Thank you for your patience..

Aug 13, 11:02:40 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Aug 13, 05:32:39 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Aug 13, 06:32:40 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Aug 13, 07:32:40 GMT+0
Investigating - We have identified the root cause and our team is actively working on resolving the issue. We will provide updates as we learn more..

Aug 13, 08:02:48 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information..

Aug 13, 12:02:40 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we learn more..

Aug 13, 13:02:40 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information..

AI Customer Response Agent Sessions Not Activating

2026-08-12T15:43:21.352+00:00

Type: Incident

Duration: 22 hours and 36 minutes

Affected Components: AI Customer Response Agent

Aug 12, 15:43:21 GMT+0
Investigating - We are currently experiencing issues with the AI Customer Response Agent, causing reminders to fail and sessions not activating. This may impact the ability to receive responses from the AI agent in <#C0AQFBARPCL> and <#C0BBVJ584E8>. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause..

Aug 13, 14:19:02 GMT+0
Resolved - The issue has been resolved. Services are now working normally..

Public Admin - Partial Outage

2026-08-12T00:37:19.420+00:00

Type: Incident

Duration: 13 hours and 59 minutes

Aug 12, 11:32:42 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Aug 12, 12:32:39 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Aug 12, 06:32:40 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Aug 12, 13:02:41 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Aug 12, 07:32:40 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Aug 12, 08:32:40 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Aug 12, 00:37:19 GMT+0
Monitoring - We are investigating an issue with Public Admin. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Aug 12, 09:32:41 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 12, 14:02:40 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Aug 12, 14:35:53 GMT+0
Resolved - Public Admin has recovered. The service is now operational. Normal functionality has been restored..

Aug 12, 01:32:37 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Aug 12, 02:02:40 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Aug 12, 03:02:45 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Aug 12, 04:02:40 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Aug 12, 05:02:39 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Aug 12, 10:32:40 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 12, 05:32:42 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Public Admin - Contractor Orders Issue

2026-08-12T00:37:10.944+00:00

Type: Incident

Duration: 13 hours and 56 minutes

Affected Components: Public Admin

Aug 12, 00:37:10 GMT+0
Investigating - We are currently experiencing issues with the Public Admin component, specifically related to resetting or marking completed contractor orders. This is affecting completion and installer payment processes. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to address this issue..

Aug 12, 14:33:05 GMT+0
Resolved - The issue has been resolved. Services are now working normally..

AI Customer Response Agent - Partial Outage

2026-08-11T00:34:13.240+00:00

Type: Incident

Duration: 1 day and 7 minutes

Aug 11, 06:32:42 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress. Thank you for your patience..

Aug 11, 07:32:40 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress..

Aug 11, 00:34:13 GMT+0
Monitoring - We are investigating an issue with AI Customer Response Agent. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Aug 11, 01:32:35 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide further updates as we progress. Thank you for your patience..

Aug 11, 02:02:40 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Aug 11, 13:02:41 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Aug 11, 14:02:42 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we learn more..

Aug 11, 15:02:39 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Aug 11, 08:32:40 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information..

Aug 11, 09:32:43 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we learn more. Thank you for your patience..

Aug 11, 16:02:41 GMT+0
Investigating - We have identified the root cause and our team is actively working on resolving the issue. We will provide updates as we learn more. Thank you for your patience..

Aug 11, 17:02:41 GMT+0
Investigating - We are actively investigating the issue and will provide updates as we learn more. Thank you for your patience..

Aug 11, 03:02:41 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 11, 04:02:41 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress..

Aug 11, 10:32:40 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide further updates as we learn more..

Aug 11, 17:32:45 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. Thank you for your patience as we work to restore full service..

Aug 11, 18:32:42 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 11, 05:02:40 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 11, 05:32:45 GMT+0
Investigating - We have identified the root cause and our team is actively working on resolving the issue. We will provide updates as we learn more..

Aug 11, 11:32:40 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we learn more. Thank you for your patience..

Aug 11, 12:02:42 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Aug 11, 19:32:40 GMT+0
Investigating - We have identified the root cause of the issue and are actively working on resolving it. We will provide further updates as we make progress..

Aug 11, 20:32:41 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 11, 21:32:41 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress. Thank you for your patience..

Aug 11, 22:32:40 GMT+0
Investigating - We have identified the root cause and our team is actively working on resolving the issue. We will provide updates as we learn more..

Aug 11, 23:32:39 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. Thank you for your patience as we work to restore full service..

Aug 12, 00:32:41 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience..

Aug 12, 00:40:53 GMT+0
Resolved - AI Customer Response Agent has recovered. The service is now operational. Normal functionality has been restored..

AI Customer Response Agent not triggering sessions

2026-08-11T00:34:04.861+00:00

Type: Incident

Duration: 1 day and 3 minutes

Affected Components: AI Customer Response Agent

Aug 11, 00:34:04 GMT+0
Investigating - We are currently experiencing issues with the AI Customer Response Agent not triggering new sessions for incoming leads. This may result in delays in response times for customer inquiries. Our team is actively investigating the cause and working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal operation..

Aug 12, 00:37:22 GMT+0
Resolved - The issue has been resolved. Services are now working normally..

Public Admin - Major Outage

2026-08-10T21:10:52.870+00:00

Type: Incident

Duration: 5 minutes

Aug 10, 21:10:52 GMT+0
Monitoring - We are investigating an issue with Public Admin. The service is currently experiencing majoroutage. We will provide updates as more information becomes available..

Aug 10, 21:15:54 GMT+0
Resolved - Public Admin has recovered. The service is now operational. Normal functionality has been restored..

Public Admin outage

2026-08-10T21:08:40.075+00:00

Type: Incident

Duration: 4 minutes

Affected Components: Public Admin

Aug 10, 21:08:40 GMT+0
Investigating - Public Admin outage is currently experiencing issues. Our monitoring detected this automatically and the team has been notified. We are investigating..

Aug 10, 21:12:11 GMT+0
Resolved - Public Admin outage has recovered and is now operational. Thank you for your patience..

AI Customer Response Agent - Major Outage

2026-08-10T21:05:52.872+00:00

Type: Incident

Duration: 10 minutes

Aug 10, 21:05:52 GMT+0
Monitoring - We are investigating an issue with AI Customer Response Agent. The service is currently experiencing majoroutage. We will provide updates as more information becomes available..

Aug 10, 21:15:53 GMT+0
Resolved - AI Customer Response Agent has recovered. The service is now operational. Normal functionality has been restored..

Public Admin Heartbeat outage

2026-08-10T21:05:12.237+00:00

Type: Incident

Duration: 8 minutes

Affected Components: AI Customer Response Agent

Aug 10, 21:05:12 GMT+0
Investigating - Public Admin Heartbeat outage is currently experiencing issues. Our monitoring detected this automatically and the team has been notified. We are investigating..

Aug 10, 21:13:04 GMT+0
Resolved - Public Admin Heartbeat outage has recovered and is now operational. Thank you for your patience..

Phone - Partial Outage

2026-08-10T20:43:44.899+00:00

Type: Incident

Duration: 3 hours and 52 minutes

Aug 10, 21:32:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Aug 10, 20:43:44 GMT+0
Monitoring - We are investigating an issue with Phone. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Aug 10, 22:32:35 GMT+0
Investigating - We have identified a partial outage and our team is actively investigating to resolve the issue. We will provide updates as we learn more..

Aug 10, 23:32:34 GMT+0
Investigating - We have identified a partial outage with our phone service and are actively investigating the issue. We will provide updates as soon as we have more information..

Aug 11, 00:32:36 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Aug 11, 00:35:53 GMT+0
Resolved - Phone has recovered. The service is now operational. Normal functionality has been restored..

Phone App Unavailable Due to Read Replica Load

2026-08-10T20:43:39.860+00:00

Type: Incident

Affected Components: Phone

Aug 10, 20:43:39 GMT+0
Investigating - We are currently experiencing issues with the phone app due to heavy load caused by the sales agent. This may result in the app not working properly. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause..

Phone App Unavailable

2026-08-10T20:43:36.149+00:00

Type: Incident

Duration: 3 hours and 50 minutes

Affected Components: Phone

Aug 10, 20:43:36 GMT+0
Investigating - We are currently experiencing issues with the phone app, which may not be functioning properly due to heavy load on the sales agent. Our team is actively working to resolve this and will provide updates as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience..

Aug 11, 00:33:55 GMT+0
Resolved - The issue has been resolved. Services are now working normally..

Pipedrive - Degraded Performance

2026-08-06T13:35:52.925+00:00

Type: Incident

Duration: 22 hours and 35 minutes

Aug 6, 13:35:52 GMT+0
Monitoring - We are monitoring an issue with Pipedrive. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Pipedrive. We will provide updates as more information becomes available..

Aug 7, 12:10:53 GMT+0
Resolved - Pipedrive has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

Pipedrive - Degraded Performance

2026-07-27T14:35:52.899+00:00

Type: Incident

Duration: 3 hours and 30 minutes

Jul 27, 14:35:52 GMT+0
Monitoring - We are monitoring an issue with Pipedrive. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Pipedrive. We will provide updates as more information becomes available..

Jul 27, 18:05:53 GMT+0
Resolved - Pipedrive has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

Public Admin - Partial Outage

2026-07-23T17:43:55.861+00:00

Type: Incident

Jul 24, 16:02:44 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 24, 17:02:43 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 23, 17:43:55 GMT+0
Monitoring - We are investigating an issue with Public Admin. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Jul 24, 08:32:44 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 23, 18:32:36 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 09:32:43 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 23, 19:02:41 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 01:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 23, 19:32:44 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. Thank you for your patience..

Jul 25, 07:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 18:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 19:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working to resolve it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 11:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 02:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 25, 03:02:35 GMT+0
Investigating - Our team has identified the cause of the partial outage and is actively working on a resolution. We will continue to provide updates as we make progress. Thank you for your patience..

Jul 23, 20:32:44 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 23, 21:32:42 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 10:02:47 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 18:02:36 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 08:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 09:02:44 GMT+0
Investigating - We are continuing to investigate the issue and will provide updates as available..

Jul 23, 22:32:42 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 15:02:35 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress..

Jul 24, 12:02:45 GMT+0
Investigating - Our team has identified the cause of the partial outage and is actively working on resolving the issue. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 13:02:41 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 11:02:42 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 23, 23:32:41 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 25, 12:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 13:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 20:02:36 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 21:02:38 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 16:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 17:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 00:32:46 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 04:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 01:32:44 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 24, 02:32:42 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 03:32:42 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 22:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 05:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 14:02:42 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 15:02:44 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 04:32:45 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 10:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 05:32:42 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 23:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 00:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 06:32:47 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 06:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 25, 14:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 07:32:42 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 25, 19:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 20:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 21:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide further updates as we learn more..

Jul 26, 10:02:34 GMT+0
Investigating - Our team is actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 11:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 25, 22:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 12:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 25, 23:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 26, 13:02:34 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 00:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 01:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 02:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 03:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 14:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 04:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 26, 15:02:34 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 26, 16:02:34 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 17:02:36 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 05:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 06:02:35 GMT+0
Investigating - We have identified the cause of the partial outage and are actively working on resolving it. We will provide further updates as we progress..

Jul 26, 07:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 26, 08:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Jul 26, 09:02:34 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Calendar Sync Causing AM Appointment Capacity Block

2026-07-23T17:43:54.414+00:00

Type: Incident

Affected Components: Public Admin

Jul 23, 17:43:54 GMT+0
Investigating - We are currently experiencing issues with the Calendar Sync, causing 24 AMs to show zero bookable slots on almost every scheduled day. This is impacting external bookings and will continue to affect national-holiday calendars and Classroom training calendars. Our team is working on a fix to address the root cause and revert the changes to resolve this issue as soon as possible..

Calendar Sync Blocking AM Appointment Capacity

2026-07-23T17:43:47.450+00:00

Type: Incident

Affected Components: Public Admin

Jul 23, 17:43:47 GMT+0
Investigating - We are currently experiencing issues with the Calendar Sync, causing 24 AMs to show zero bookable slots on almost every scheduled day and impacting external bookings. The blast radius is expected to grow, affecting national-holiday calendars and Classroom training calendars. The root cause has been identified as a recent change in the GCal multi-calendar busy-time sync. Our team is working on a fix to address the issue and restore normal functionality. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue..

Phone - Partial Outage

2026-07-16T19:07:33.190+00:00

Type: Incident

Jul 16, 22:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 17, 02:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 17, 03:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 16, 19:07:33 GMT+0
Monitoring - We are investigating an issue with Phone. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Jul 16, 23:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 17, 04:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 17, 05:02:34 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as we learn more. Thank you for your patience..

Jul 17, 06:02:35 GMT+0
Investigating - We have identified a partial outage with our phone service and our team is actively investigating the issue. We will provide updates as we learn more..

Jul 16, 20:02:36 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 17, 00:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 16, 21:02:37 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 01:02:36 GMT+0
Investigating - We are actively investigating the partial outage with phone services and will provide updates as we learn more. Thank you for your patience..

Jul 17, 07:02:37 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 17, 08:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 18, 23:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 19, 17:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 04:02:34 GMT+0
Investigating - Our team is actively investigating the partial outage and working on resolving the issue. We will provide updates as we learn more..

Jul 17, 09:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 19, 18:02:34 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 19, 00:02:37 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as soon as we have more information..

Jul 18, 05:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 10:02:34 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 19, 19:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as soon as we have more information..

Jul 18, 06:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Jul 19, 01:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 11:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 07:02:34 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 19, 02:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage affecting phone services. We will provide updates as we learn more. Thank you for your patience..

Jul 17, 12:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 08:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 19, 03:02:36 GMT+0
Investigating - We have identified the root cause and are working on deploying a fix. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 09:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 17, 13:02:37 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 18, 10:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as soon as we have more information..

Jul 19, 04:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 17, 14:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 11:02:34 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 17, 15:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Jul 19, 05:02:36 GMT+0
Investigating - We have identified a partial outage with our phone service and are actively investigating the issue. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 12:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 16:02:37 GMT+0
Investigating - We are actively investigating the partial outage with our phone service and will provide updates as we learn more. Thank you for your patience..

Jul 19, 06:02:34 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 13:02:34 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 17, 17:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage and working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 19, 07:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 14:02:37 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 18:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 18, 15:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 19, 08:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 19, 09:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 17, 19:02:36 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 18, 16:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 19, 10:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 17, 20:02:36 GMT+0
Investigating - We have identified a partial outage with our phone service and are actively investigating the issue. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 17:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 21:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 19, 11:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 18:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 17, 22:02:37 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 19, 12:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 18, 19:02:37 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Jul 17, 23:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 19, 13:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 18, 00:02:36 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 18, 20:02:35 GMT+0
Investigating - We have identified the cause of the partial outage and are actively working on a resolution. We will provide further updates as we make progress..

Jul 19, 14:02:34 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 01:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 18, 21:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 19, 15:02:38 GMT+0
Investigating - We have identified a partial outage with our phone service and are actively investigating the issue. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 02:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 22:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 19, 16:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 03:02:34 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

PhoneApp Not Loading

2026-07-16T19:07:24.882+00:00

Type: Incident

Affected Components: Phone

Jul 16, 19:07:24 GMT+0
Investigating - We are currently experiencing issues with the PhoneApp, impacting the majority of staff and preventing them from contacting nonstaff users. This is an urgent issue due to ongoing onsites and installations. We are working to resolve this as quickly as possible and will provide updates as soon as we have more information..

Jul 23, 19:29:58 GMT+0
Investigating - [diagnostic].