ergeon - Notice history

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

Operational

Ergeon Website - Operational

100% - uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Customer App - Operational

100% - uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Blog - Operational

80% - uptime
Aug 2026 · 70.00%Sep · 70.00%Oct · 98.57%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Fence Quoting - Operational

100% - uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Quote Approvals - Operational

100% - uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

DET - Operational

80% - uptime
Aug 2026 · 70.00%Sep · 70.00%Oct · 98.57%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Quote Requests - Operational

100% - uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Field App - Operational

100% - uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

BR - Operational

100% - uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Phone - Operational

97% - uptime
Aug 2026 · 90.30%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

AI Customer Response Agent - Operational

96% - uptime
Aug 2026 · 88.29%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Third Party: Stripe → Stripe API - Operational

Third Party: Amazon Web Services – AWS → AWS lambda-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS s3-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS rds-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS apigateway-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS sns-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS sqs-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS dynamodb-us-west-2 - Operational

Third Party: Amazon Web Services – AWS → AWS cloudwatch-us-west-2 - Operational

Third Party: Anthropic → Claude API (api.anthropic.com) - Operational

Third Party: Twilio → PROGRAMMABLE MESSAGING → SMS - Operational

Third Party: Twilio → DEVELOPER TOOLS → REST API - Operational

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America - Degraded performance

Third Party: Talkdesk → US (mytalkdesk.com) → Inbound Calls (Talkdesk Voice) - Operational

Third Party: Talkdesk → US (mytalkdesk.com) → Outbound Calls (Talkdesk Voice) - Operational

Third Party: Talkdesk → US (mytalkdesk.com) → Talkdesk API (Talkdesk Platform) - Operational

Third Party: Talkdesk → Carriers Network (carriers-network) → Voice (US) - Operational

Third Party: Pipedrive → Services → REST API v1 - Operational

Third Party: Pipedrive → Application → Web App - Operational

Third Party: Pipedrive → Services → Login - Operational

Third Party: Slack → Slack Messaging - Operational

Third Party: Slack → Slack Apps/Integrations/APIs - Operational

Third Party: Slack → Slack Connections - Operational

Third Party: Slack → Slack Login/SSO - Operational

Third Party: Google Cloud Platform → Google BigQuery - Operational

Third Party: Lob → API - Operational

Third Party: GitHub → Actions - Operational

Third Party: GitHub → Git Operations - Operational

Third Party: GitHub → Pull Requests - Operational

Third Party: Jira → Create and edit - Operational

Third Party: Jira → Search - Operational

Third Party: Jira → Viewing content - Operational

Third Party: CircleCI → Pipelines & Workflows - Operational

Third Party: CircleCI → Docker Jobs - Operational

Third Party: CircleCI → CircleCI API - Operational

Third Party: CircleCI → CircleCI UI - Operational

Third Party: Sentry → US Ingestion → US Error Ingestion - Operational

Third Party: Sentry → Alerting → US Errors Alerting - Operational

Third Party: Sentry → API - Operational

Third Party: Sentry → Dashboard - Operational

Third Party: New Relic → Data Ingest : US → APM Agent : US - Operational

Third Party: New Relic → Alert Notifications : US → APM : US - Operational

Third Party: New Relic → UI : US → APM : US - Operational

Third Party: New Relic → UI : US → Dashboards : US - Operational

Notice history

View current status

Oct 2026

No notices reported this month

Sep 2026

Pipedrive - Degraded Performance
ResolvedMajor outage2 hours 10 minutes
  • Resolved
    UTC
    Resolved
    Pipedrive has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Pipedrive. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Pipedrive. We will provide updates as more information becomes available.
Twilio - Degraded Performance
ResolvedMajor outage2 hours 10 minutes
  • Resolved
    UTC
    Resolved
    Twilio has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally.
  • Monitoring
    UTC
    Monitoring
    We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available.

Aug 2026

AI Customer Response Agent - Partial Outage
ResolvedMajor outage6 hours 11 minutes
  • Resolved
    UTC
    Resolved
    AI Customer Response Agent has recovered. The service is now operational. Normal functionality has been restored.
  • Update
    UTC
    Update
    Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more.
  • Update
    UTC
    Update
    Our team has identified the issue and is actively working on a resolution. We will provide further updates as we learn more.
  • Update
    UTC
    Update
    Our team has identified the root cause and is actively working on resolving the issue. We will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more.
  • Update
    UTC
    Update
    Our team has identified the issue and is actively working on a resolution. We will provide further updates as we learn more.
  • Investigating
    UTC
    Investigating
    Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience.
  • Monitoring
    UTC
    Monitoring
    We are investigating an issue with AI Customer Response Agent. The service is currently experiencing partialoutage. We will provide updates as more information becomes available.
AI Customer Response Agent Stuck in Loop
ResolvedPartial outage6 hours 11 minutes
  • Resolved
    UTC
    Resolved
    The issue has been resolved. Services are now working normally.
  • Update
    UTC
    Update
    We are actively investigating an incident involving the AI Customer Response Agent looping behavior and are working on determining the optimal solution. We will continue to provide updates as we make progress.
  • Update
    UTC
    Update
    Our team is actively investigating an incident involving an AI customer response agent stuck in a loop. We are working to determine the optimal way to handle the situation and will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the issue with the AI Customer Response Agent looping and our team is actively working on resolving it. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    Our team is actively investigating the AI customer response agent looping issue and monitoring the installers. We will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team is actively investigating the AI Customer Response Agent looping issue and closely monitoring the installers. We will provide further updates as we learn more.
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the AI Customer Response Agent, which is causing it to get stuck in a loop and not respond to messages. This is affecting multiple sessions and may result in delays in receiving responses. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause.
AI Customer Response Agent Looping
ResolvedPartial outage6 hours 11 minutes
  • Resolved
    UTC
    Resolved
    The issue has been resolved. Services are now working normally.
  • Update
    UTC
    Update
    Our team is actively investigating an incident involving an AI customer response agent stuck in a loop. We are working to determine the optimal solution and will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team is actively investigating an incident involving an AI customer response agent stuck in a loop. We are coordinating efforts to address the issue and will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team is actively investigating an incident involving the AI Customer Response Agent looping behavior. We are closely monitoring the situation and will provide updates as we learn more. Thank you for your patience.
  • Update
    UTC
    Update
    Our team is actively investigating the AI customer response agent looping issue and monitoring the installers. We will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team is actively investigating the AI customer response agent looping issue and taking steps to address it. We will provide further updates as we learn more. Thank you for your patience.
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the AI Customer Response Agent, which is causing it to get stuck in a loop and not respond to messages. This is impacting multiple sessions and may result in delayed or no responses to your queries. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause.
AI Customer Response Agent - Partial Outage
ResolvedMajor outage22 hours 37 minutes
  • Resolved
    UTC
    Resolved
    AI Customer Response Agent has recovered. The service is now operational. Normal functionality has been restored.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We have identified the root cause and our team is actively working on resolving the issue. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the issue and are actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the issue and are actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide further updates as soon as possible. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the issue and are actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We are actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.
  • Investigating
    UTC
    Investigating
    We have identified the root cause and our team is actively working on resolving the issue. We will provide updates as we learn more.
  • Monitoring
    UTC
    Monitoring
    We are investigating an issue with AI Customer Response Agent. The service is currently experiencing partialoutage. We will provide updates as more information becomes available.
AI Customer Response Agent Sessions Not Activating
ResolvedPartial outage22 hours 35 minutes
  • Resolved
    UTC
    Resolved
    The issue has been resolved. Services are now working normally.
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the AI Customer Response Agent, causing reminders to fail and sessions not activating. This may impact the ability to receive responses from the AI agent in <#C0AQFBARPCL> and <#C0BBVJ584E8>. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause.

Previous

Aug 2026 to Oct 2026

Next