ergeon - AI Customer Response Agent - Partial Outage – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

AI Customer Response Agent - Partial Outage

Resolved
Major outage
Started about 1 month agoLasted 6 hours 11 minutes
Updates
  • Resolved
    UTC
    Resolved
    AI Customer Response Agent has recovered. The service is now operational. Normal functionality has been restored.
  • Update
    UTC
    Update
    Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more.
  • Update
    UTC
    Update
    Our team has identified the issue and is actively working on a resolution. We will provide further updates as we learn more.
  • Update
    UTC
    Update
    Our team has identified the root cause and is actively working on resolving the issue. We will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more.
  • Update
    UTC
    Update
    Our team has identified the issue and is actively working on a resolution. We will provide further updates as we learn more.
  • Investigating
    UTC
    Investigating
    Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience.
  • Monitoring
    UTC
    Monitoring
    We are investigating an issue with AI Customer Response Agent. The service is currently experiencing partialoutage. We will provide updates as more information becomes available.