ergeon - AI Customer Response Agent Stuck in Loop – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

AI Customer Response Agent Stuck in Loop

Resolved
Partial outage
Started about 1 month agoLasted 6 hours 11 minutes

Affected

AI Customer Response Agent

Partial outage from 1:49 AM to 8:00 AM

Updates
  • Resolved
    UTC
    Resolved
    The issue has been resolved. Services are now working normally.
  • Update
    UTC
    Update
    We are actively investigating an incident involving the AI Customer Response Agent looping behavior and are working on determining the optimal solution. We will continue to provide updates as we make progress.
  • Update
    UTC
    Update
    Our team is actively investigating an incident involving an AI customer response agent stuck in a loop. We are working to determine the optimal way to handle the situation and will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the issue with the AI Customer Response Agent looping and our team is actively working on resolving it. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    Our team is actively investigating the AI customer response agent looping issue and monitoring the installers. We will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team is actively investigating the AI Customer Response Agent looping issue and closely monitoring the installers. We will provide further updates as we learn more.
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the AI Customer Response Agent, which is causing it to get stuck in a loop and not respond to messages. This is affecting multiple sessions and may result in delays in receiving responses. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause.