ergeon - AI Customer Response Agent Looping – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

AI Customer Response Agent Looping

Resolved
Partial outage
Started about 1 month agoLasted 6 hours 11 minutes

Affected

AI Customer Response Agent

Operational from 1:48 AM to 8:00 AM

Updates
  • Resolved
    UTC
    Resolved
    The issue has been resolved. Services are now working normally.
  • Update
    UTC
    Update
    Our team is actively investigating an incident involving an AI customer response agent stuck in a loop. We are working to determine the optimal solution and will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team is actively investigating an incident involving an AI customer response agent stuck in a loop. We are coordinating efforts to address the issue and will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team is actively investigating an incident involving the AI Customer Response Agent looping behavior. We are closely monitoring the situation and will provide updates as we learn more. Thank you for your patience.
  • Update
    UTC
    Update
    Our team is actively investigating the AI customer response agent looping issue and monitoring the installers. We will provide updates as we learn more.
  • Update
    UTC
    Update
    Our team is actively investigating the AI customer response agent looping issue and taking steps to address it. We will provide further updates as we learn more. Thank you for your patience.
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the AI Customer Response Agent, which is causing it to get stuck in a loop and not respond to messages. This is impacting multiple sessions and may result in delayed or no responses to your queries. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause.