ergeon - AI Customer Response Agent - Partial Outage – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

AI Customer Response Agent - Partial Outage

Resolved
Major outage
Started about 2 months agoLasted 22 hours 37 minutes
Updates
  • Resolved
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    Resolved
    AI Customer Response Agent has recovered. The service is now operational. Normal functionality has been restored.
  • Update
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    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more.
  • Update
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    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information.
  • Update
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    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as we learn more.
  • Update
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    Update
    Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We have identified the root cause and our team is actively working on resolving the issue. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the issue and are actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the issue and are actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide further updates as soon as possible. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience.
  • Update
    UTC
    Update
    We have identified the issue and are actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more.
  • Update
    UTC
    Update
    We have identified the root cause and are actively working on resolving the issue. We will provide updates as soon as we have more information.
  • Update
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    Update
    We are actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.
  • Investigating
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    Investigating
    We have identified the root cause and our team is actively working on resolving the issue. We will provide updates as we learn more.
  • Monitoring
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    Monitoring
    We are investigating an issue with AI Customer Response Agent. The service is currently experiencing partialoutage. We will provide updates as more information becomes available.