ergeon - AI Customer Response Agent Sessions Not Activating – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

AI Customer Response Agent Sessions Not Activating

Resolved
Partial outage
Started about 2 months agoLasted 22 hours 35 minutes

Affected

AI Customer Response Agent

Partial outage from 3:43 PM to 2:19 PM

Updates
  • Resolved
    UTC
    Resolved
    The issue has been resolved. Services are now working normally.
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the AI Customer Response Agent, causing reminders to fail and sessions not activating. This may impact the ability to receive responses from the AI agent in <#C0AQFBARPCL> and <#C0BBVJ584E8>. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause.