ergeon - Phone App Unavailable Due to Read Replica Load – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

Phone App Unavailable Due to Read Replica Load

Investigating
Partial outage
Started about 2 months ago

Affected

Web Apps

Partial outage from 8:43 PM to 12:33 AM, Operational from 12:33 AM to 12:00 AM

Phone

Partial outage from 8:43 PM to 12:33 AM, Operational from 12:33 AM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the phone app due to heavy load caused by the sales agent. This may result in the app not working properly. Our team is actively working to resolve this issue and will provide updates as soon as possible. We apologize for any inconvenience this may cause.