ergeon - Calendar Sync Causing AM Appointment Capacity Block – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

Calendar Sync Causing AM Appointment Capacity Block

Investigating
Partial outage
Started 2 months ago

Affected

Core Infrastructure

Partial outage from 5:43 PM to 9:08 PM, Operational from 9:08 PM to 12:00 AM

Public Admin

Partial outage from 5:43 PM to 9:08 PM, Operational from 9:08 PM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the Calendar Sync, causing 24 AMs to show zero bookable slots on almost every scheduled day. This is impacting external bookings and will continue to affect national-holiday calendars and Classroom training calendars. Our team is working on a fix to address the root cause and revert the changes to resolve this issue as soon as possible.