ergeon - PhoneApp Not Loading – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

PhoneApp Not Loading

Investigating
Partial outage
Started 3 months ago

Affected

Web Apps

Partial outage from 7:07 PM to 8:43 PM, Operational from 8:43 PM to 12:00 AM

Phone

Partial outage from 7:07 PM to 8:43 PM, Operational from 8:43 PM to 12:00 AM

Updates
  • Update
    UTC
    Update
    [diagnostic]
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the PhoneApp, impacting the majority of staff and preventing them from contacting nonstaff users. This is an urgent issue due to ongoing onsites and installations. We are working to resolve this as quickly as possible and will provide updates as soon as we have more information.