ergeon - Phone and Public Admin Unavailable – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

Phone and Public Admin Unavailable

Resolved
Major outage
Started 5 months agoLasted 5 hours 23 minutes

Affected

Web Apps

Partial outage from 1:36 PM to 6:59 PM

Phone

Partial outage from 1:36 PM to 6:59 PM

Core Infrastructure

Partial outage from 1:36 PM to 6:59 PM

Public Admin

Partial outage from 1:36 PM to 6:59 PM

Updates
  • Resolved
    UTC
    Resolved
    The issue has been resolved. Services are now working normally.
  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with the Phone and Public Admin components. Staff are unable to load customer pages, interact with customer details, or send messages. Our team is actively working to resolve this issue, and we apologize for any inconvenience this may cause.