ergeon - Public Admin Heartbeat outage – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

Public Admin Heartbeat outage

Resolved
Major outage
Started 8 months agoLasted 2 minutes

Affected

AI Customer Response Agent

Major outage from 8:53 PM to 8:56 PM, Operational from 8:56 PM to 8:56 PM

Updates
  • Resolved
    UTC
    Resolved
    Public Admin Heartbeat outage has recovered and is now operational. Thank you for your patience.
  • Investigating
    UTC
    Investigating
    Public Admin Heartbeat outage is currently experiencing issues. Our monitoring detected this automatically and the team has been notified. We are investigating.