tag:ergeon.instatus.com,2005:/history ergeon Status - Incident history 2026-07-27T14:35:52.899+00:00 ergeon tag:ergeon.instatus.com,2005:Incident/cms3bxibo0v470kmtvcsnufnd 2026-07-27T14:35:52.899+00:00 2026-07-27T14:35:52.899+00:00 Pipedrive - Degraded Performance Type: Incident

Duration: 3 hours and 30 minutes

Jul 27, 14:35:52 GMT+0
Monitoring - We are monitoring an issue with Pipedrive. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Pipedrive. We will provide updates as more information becomes available..

Jul 27, 18:05:53 GMT+0
Resolved - Pipedrive has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmrxsvxn5010p1bqee88gw4yz 2026-07-23T17:43:55.861+00:00 2026-07-24T16:02:44.386+00:00 Public Admin - Partial Outage Type: Incident

Jul 24, 16:02:44 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 24, 17:02:43 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 23, 17:43:55 GMT+0
Monitoring - We are investigating an issue with Public Admin. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Jul 24, 08:32:44 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 23, 18:32:36 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 09:32:43 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 23, 19:02:41 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 01:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 23, 19:32:44 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. Thank you for your patience..

Jul 25, 07:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 18:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 19:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working to resolve it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 11:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 02:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 25, 03:02:35 GMT+0
Investigating - Our team has identified the cause of the partial outage and is actively working on a resolution. We will continue to provide updates as we make progress. Thank you for your patience..

Jul 23, 20:32:44 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 23, 21:32:42 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 10:02:47 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 18:02:36 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 08:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 09:02:44 GMT+0
Investigating - We are continuing to investigate the issue and will provide updates as available..

Jul 23, 22:32:42 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 15:02:35 GMT+0
Investigating - We have identified the root cause and are actively working on resolving the issue. We will provide updates as we make progress..

Jul 24, 12:02:45 GMT+0
Investigating - Our team has identified the cause of the partial outage and is actively working on resolving the issue. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 13:02:41 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 11:02:42 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 23, 23:32:41 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 25, 12:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 13:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 20:02:36 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 21:02:38 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 16:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 17:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 24, 00:32:46 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 04:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 01:32:44 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 24, 02:32:42 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 03:32:42 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 22:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 05:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 14:02:42 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 15:02:44 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 04:32:45 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 10:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 05:32:42 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 23:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 25, 00:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 24, 06:32:47 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 06:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 25, 14:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 24, 07:32:42 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 25, 19:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 25, 20:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 25, 21:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide further updates as we learn more..

Jul 26, 10:02:34 GMT+0
Investigating - Our team is actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 11:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 25, 22:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 12:02:35 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 25, 23:02:35 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

Jul 26, 13:02:34 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 00:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 01:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 02:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 03:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 14:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 04:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 26, 15:02:34 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 26, 16:02:34 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 17:02:36 GMT+0
Investigating - We are actively investigating the cause of the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 26, 05:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 26, 06:02:35 GMT+0
Investigating - We have identified the cause of the partial outage and are actively working on resolving it. We will provide further updates as we progress..

Jul 26, 07:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 26, 08:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Jul 26, 09:02:34 GMT+0
Investigating - Our team has identified the issue and is actively working on resolving it. We will provide further updates as we learn more. Thank you for your patience..

]]> tag:ergeon.instatus.com,2005:Incident/cmrxsvwdp017514qe0x5p3to8 2026-07-23T17:43:54.414+00:00 2026-07-23T17:43:54.414+00:00 Calendar Sync Causing AM Appointment Capacity Block Type: Incident

Affected Components: Public Admin

Jul 23, 17:43:54 GMT+0
Investigating - We are currently experiencing issues with the Calendar Sync, causing 24 AMs to show zero bookable slots on almost every scheduled day. This is impacting external bookings and will continue to affect national-holiday calendars and Classroom training calendars. Our team is working on a fix to address the root cause and revert the changes to resolve this issue as soon as possible..

]]> tag:ergeon.instatus.com,2005:Incident/cmrxsvr59011f0rmfujvc1taz 2026-07-23T17:43:47.450+00:00 2026-07-23T17:43:47.450+00:00 Calendar Sync Blocking AM Appointment Capacity Type: Incident

Affected Components: Public Admin

Jul 23, 17:43:47 GMT+0
Investigating - We are currently experiencing issues with the Calendar Sync, causing 24 AMs to show zero bookable slots on almost every scheduled day and impacting external bookings. The blast radius is expected to grow, affecting national-holiday calendars and Classroom training calendars. The root cause has been identified as a recent change in the GCal multi-calendar busy-time sync. Our team is working on a fix to address the issue and restore normal functionality. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue..

]]> tag:ergeon.instatus.com,2005:Incident/cmrnvsi9z01rw1ao5w7mloh7o 2026-07-16T19:07:33.190+00:00 2026-07-16T22:02:36.669+00:00 Phone - Partial Outage Type: Incident

Jul 16, 22:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 17, 02:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 17, 03:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 16, 19:07:33 GMT+0
Monitoring - We are investigating an issue with Phone. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Jul 16, 23:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 17, 04:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 17, 05:02:34 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as we learn more. Thank you for your patience..

Jul 17, 06:02:35 GMT+0
Investigating - We have identified a partial outage with our phone service and our team is actively investigating the issue. We will provide updates as we learn more..

Jul 16, 20:02:36 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 17, 00:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 16, 21:02:37 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 01:02:36 GMT+0
Investigating - We are actively investigating the partial outage with phone services and will provide updates as we learn more. Thank you for your patience..

Jul 17, 07:02:37 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 17, 08:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 18, 23:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 19, 17:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 04:02:34 GMT+0
Investigating - Our team is actively investigating the partial outage and working on resolving the issue. We will provide updates as we learn more..

Jul 17, 09:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 19, 18:02:34 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 19, 00:02:37 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as soon as we have more information..

Jul 18, 05:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 10:02:34 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 19, 19:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as soon as we have more information..

Jul 18, 06:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Jul 19, 01:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 11:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 07:02:34 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 19, 02:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage affecting phone services. We will provide updates as we learn more. Thank you for your patience..

Jul 17, 12:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 08:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 19, 03:02:36 GMT+0
Investigating - We have identified the root cause and are working on deploying a fix. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 09:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 17, 13:02:37 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 18, 10:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as soon as we have more information..

Jul 19, 04:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 17, 14:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 11:02:34 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 17, 15:02:36 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Jul 19, 05:02:36 GMT+0
Investigating - We have identified a partial outage with our phone service and are actively investigating the issue. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 12:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 16:02:37 GMT+0
Investigating - We are actively investigating the partial outage with our phone service and will provide updates as we learn more. Thank you for your patience..

Jul 19, 06:02:34 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 13:02:34 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 17, 17:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage and working on resolving the issue. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 19, 07:02:35 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 14:02:37 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 18:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 18, 15:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 19, 08:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 19, 09:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more..

Jul 17, 19:02:36 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 18, 16:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more..

Jul 19, 10:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 17, 20:02:36 GMT+0
Investigating - We have identified a partial outage with our phone service and are actively investigating the issue. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 17:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 17, 21:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 19, 11:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 18:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 17, 22:02:37 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 19, 12:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as soon as we have more information. Thank you for your patience..

Jul 18, 19:02:37 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as soon as we have more information..

Jul 17, 23:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 19, 13:02:36 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 18, 00:02:36 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services and will provide updates as we learn more. Thank you for your patience..

Jul 18, 20:02:35 GMT+0
Investigating - We have identified the cause of the partial outage and are actively working on a resolution. We will provide further updates as we make progress..

Jul 19, 14:02:34 GMT+0
Investigating - Our team is actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 18, 01:02:35 GMT+0
Investigating - We are actively investigating the partial outage affecting phone services. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 18, 21:02:35 GMT+0
Investigating - We are actively investigating the partial outage and will provide updates as we learn more. Thank you for your patience..

Jul 19, 15:02:38 GMT+0
Investigating - We have identified a partial outage with our phone service and are actively investigating the issue. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 02:02:35 GMT+0
Investigating - We have identified the issue and our team is actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 22:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 19, 16:02:35 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

Jul 18, 03:02:34 GMT+0
Investigating - We have identified the issue and are actively working on resolving it. We will provide updates as we learn more. Thank you for your patience..

]]> tag:ergeon.instatus.com,2005:Incident/cmrnvsbuz01rp0ro5de0phd55 2026-07-16T19:07:24.882+00:00 2026-07-16T19:07:24.882+00:00 PhoneApp Not Loading Type: Incident

Affected Components: Phone

Jul 16, 19:07:24 GMT+0
Investigating - We are currently experiencing issues with the PhoneApp, impacting the majority of staff and preventing them from contacting nonstaff users. This is an urgent issue due to ongoing onsites and installations. We are working to resolve this as quickly as possible and will provide updates as soon as we have more information..

Jul 23, 19:29:58 GMT+0
Investigating - [diagnostic].

]]> tag:ergeon.instatus.com,2005:Incident/cmqozqbdt00q12ip9ol56h07o 2026-06-22T09:05:52.929+00:00 2026-06-22T09:05:52.929+00:00 Pipedrive - Degraded Performance Type: Incident

Duration: 4 hours and 50 minutes

Jun 22, 09:05:52 GMT+0
Monitoring - We are monitoring an issue with Pipedrive. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Pipedrive. We will provide updates as more information becomes available..

Jun 22, 13:55:53 GMT+0
Resolved - Pipedrive has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmq11e30a00lnqhm6cbn878o3 2026-06-05T14:45:53.369+00:00 2026-06-05T14:45:53.369+00:00 Phone - Partial Outage Type: Incident

Duration: 15 minutes

Jun 5, 14:45:53 GMT+0
Monitoring - We are investigating an issue with Phone. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

Jun 5, 15:00:53 GMT+0
Resolved - Phone has recovered. The service is now operational. Normal functionality has been restored..

]]> tag:ergeon.instatus.com,2005:Incident/cmpfie5bf01cnpd89pbqeuyb7 2026-05-21T13:10:53.798+00:00 2026-05-21T13:10:53.798+00:00 Quote Approvals - Major Outage Type: Incident

Duration: 6 minutes

May 21, 13:10:53 GMT+0
Monitoring - We are investigating an issue with Quote Approvals. The service is currently experiencing majoroutage. We will provide updates as more information becomes available..

May 21, 13:16:41 GMT+0
Resolved - This incident has been resolved..

May 21, 13:20:54 GMT+0
Resolved - Quote Approvals has recovered. The service is now operational. Normal functionality has been restored..

]]> tag:ergeon.instatus.com,2005:Incident/cmpe12tmy03etqimmm1pcgver 2026-05-20T12:18:26.313+00:00 2026-05-20T12:18:26.326+00:00 Public Admin outage Type: Incident

Duration: 1 minute

Affected Components: Public Admin

May 20, 12:18:26 GMT+0
Investigating - Public Admin outage is currently experiencing issues. Our monitoring detected this automatically and the team has been notified. We are investigating..

May 20, 12:19:10 GMT+0
Resolved - Public Admin outage has recovered and is now operational. Thank you for your patience..

]]> tag:ergeon.instatus.com,2005:Incident/cmp2oc4kh035hpiabhoxl2pqj 2026-05-12T13:36:17.230+00:00 2026-05-12T13:36:17.230+00:00 Public Admin - Partial Outage Type: Incident

Duration: 5 hours and 25 minutes

May 12, 13:36:17 GMT+0
Monitoring - We are investigating an issue with Public Admin. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

May 12, 19:00:55 GMT+0
Resolved - Public Admin has recovered. The service is now operational. Normal functionality has been restored..

]]> tag:ergeon.instatus.com,2005:Incident/cmp2oc3sj035dpiabhaa3q7mt 2026-05-12T13:36:16.024+00:00 2026-05-12T13:36:16.024+00:00 Phone - Partial Outage Type: Incident

Duration: 5 hours and 25 minutes

May 12, 13:36:16 GMT+0
Monitoring - We are investigating an issue with Phone. The service is currently experiencing partialoutage. We will provide updates as more information becomes available..

May 12, 19:00:53 GMT+0
Resolved - Phone has recovered. The service is now operational. Normal functionality has been restored..

]]> tag:ergeon.instatus.com,2005:Incident/cmp2obw9409h36bu2n19xxiax 2026-05-12T13:36:06.195+00:00 2026-05-12T13:36:06.195+00:00 Phone and Public Admin Unavailable Type: Incident

Duration: 5 hours and 24 minutes

Affected Components: Phone, Public Admin

May 12, 13:36:06 GMT+0
Investigating - We are currently experiencing issues with the Phone and Public Admin components. Staff are unable to load customer pages, interact with customer details, or send messages. Our team is actively working to resolve this issue, and we apologize for any inconvenience this may cause..

May 12, 18:59:37 GMT+0
Resolved - The issue has been resolved. Services are now working normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmovjnnne04lv1370yqknjyz5 2026-05-07T13:50:53.776+00:00 2026-05-07T13:50:53.776+00:00 Public Admin - Major Outage Type: Incident

Duration: 5 minutes

May 7, 13:50:53 GMT+0
Monitoring - We are investigating an issue with Public Admin. The service is currently experiencing majoroutage. We will provide updates as more information becomes available..

May 7, 13:55:54 GMT+0
Resolved - Public Admin has recovered. The service is now operational. Normal functionality has been restored..

]]> tag:ergeon.instatus.com,2005:Incident/cmo8osg0v00co7s6zj7ou2e3z 2026-04-21T13:55:53.162+00:00 2026-04-21T13:55:53.162+00:00 Slack - Degraded Performance Type: Incident

Duration: 2 hours

Apr 21, 13:55:53 GMT+0
Monitoring - We are monitoring an issue with Slack. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Slack. We will provide updates as more information becomes available..

Apr 21, 15:55:53 GMT+0
Resolved - Slack has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmo8i6j8k0054rzfkvfjuj5iy 2026-04-21T10:50:53.143+00:00 2026-04-21T10:50:53.143+00:00 Twilio - Degraded Performance Type: Incident

Duration: 30 days, 2 hours and 26 minutes

Apr 21, 10:50:53 GMT+0
Monitoring - We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available..

May 21, 13:16:43 GMT+0
Resolved - This incident has been resolved..

May 31, 20:11:34 GMT+0
Resolved - Manually resolved during APPS-8936 cleanup. Instatus third-party sync was stuck since April 21..

]]> tag:ergeon.instatus.com,2005:Incident/cmo78mvid005o9i5ucngulxif 2026-04-20T13:35:53.066+00:00 2026-04-20T13:35:53.066+00:00 Anthropic - Degraded Performance Type: Incident

Duration: 50 minutes

Apr 20, 13:35:53 GMT+0
Monitoring - We are monitoring an issue with Anthropic. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available..

Apr 20, 14:25:53 GMT+0
Resolved - Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmo6sx0xc0bm7gkh4dgfvbzh8 2026-04-20T06:15:53.030+00:00 2026-04-20T06:15:53.030+00:00 Anthropic - Partial Outage Type: Incident

Duration: 30 minutes

Apr 20, 06:15:53 GMT+0
Monitoring - We are monitoring an issue with Anthropic. The external service is currently reporting partialoutage. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available..

Apr 20, 06:45:53 GMT+0
Resolved - Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmo4dul4z07hv15fnyeui8ogy 2026-04-18T13:38:32.962+00:00 2026-04-18T13:38:32.970+00:00 Public Admin outage Type: Incident

Duration: 1 minute

Affected Components: Public Admin

Apr 18, 13:38:32 GMT+0
Investigating - Public Admin outage is currently experiencing issues. Our monitoring detected this automatically and the team has been notified. We are investigating..

Apr 18, 13:39:20 GMT+0
Resolved - Public Admin outage has recovered and is now operational. Thank you for your patience..

]]> tag:ergeon.instatus.com,2005:Incident/cmo3oxe2v03kt9tx34rzdu0gl 2026-04-18T02:00:53.105+00:00 2026-04-18T02:00:53.105+00:00 Twilio - Degraded Performance Type: Incident

Duration: 4 hours and 45 minutes

Apr 18, 02:00:53 GMT+0
Monitoring - We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available..

Apr 18, 06:45:53 GMT+0
Resolved - Twilio has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmo2pdxsp0016gt8ogwwd7vuv 2026-04-17T09:25:58.944+00:00 2026-04-17T09:25:58.944+00:00 Twilio - Degraded Performance Type: Incident

Duration: 30 minutes

Apr 17, 09:25:58 GMT+0
Monitoring - We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available..

Apr 17, 09:55:53 GMT+0
Resolved - Twilio has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmo14l2d905lauv2by2iq19sd 2026-04-16T06:55:53.058+00:00 2026-04-16T06:55:53.058+00:00 Anthropic - Degraded Performance Type: Incident

Duration: 50 minutes

Apr 16, 06:55:53 GMT+0
Monitoring - We are monitoring an issue with Anthropic. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available..

Apr 16, 07:45:59 GMT+0
Resolved - Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmo06gxj9003gea14jjnchrk7 2026-04-15T15:00:53.279+00:00 2026-04-15T15:00:53.279+00:00 Anthropic - Major Outage Type: Incident

Duration: 25 minutes

Apr 15, 15:00:53 GMT+0
Monitoring - We are monitoring an issue with Anthropic. The external service is currently reporting majoroutage. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available..

Apr 15, 15:25:53 GMT+0
Resolved - Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]> tag:ergeon.instatus.com,2005:Incident/cmnyf8otg01mcd5nf31ipeauh 2026-04-14T09:30:53.160+00:00 2026-04-14T15:25:53.491+00:00 Anthropic - Degraded Performance Type: Incident

Duration: 5 hours and 55 minutes

Apr 14, 15:25:53 GMT+0
Resolved - Anthropic has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

Apr 14, 09:30:53 GMT+0
Monitoring - We are monitoring an issue with Anthropic. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Anthropic. We will provide updates as more information becomes available..

]]> tag:ergeon.instatus.com,2005:Incident/cmnxo9qxb06agczleiqzlnnmh 2026-04-13T20:55:52.881+00:00 2026-04-13T20:55:52.881+00:00 Twilio - Degraded Performance Type: Incident

Duration: 1 hour and 50 minutes

Apr 13, 20:55:52 GMT+0
Monitoring - We are monitoring an issue with Twilio. The external service is currently reporting degradedperformance. This may affect some Ergeon services that depend on Twilio. We will provide updates as more information becomes available..

Apr 13, 22:45:53 GMT+0
Resolved - Twilio has recovered. The external service is now reporting operational status. All dependent Ergeon services should be functioning normally..

]]>